Reviews for ST FAITHS, EAST GRINSTEAD

5/5 from Sherrie
2 years ago
I cannot thank this surgery enough. I have waited 7 months to have a tooth out under sedation due to my extreme anxiety around dentists. The tooth in question has needed either root canal or extracting for 6 years! My dentist also said I needed two top wisdom teeth out. I arrived on the day very nervous but all members of staff were very calm and kind towards me. The anaesthetist was great, he calmed me down and was very patient. The dentist was so quick! It felt like minutes and they was all out. He was very friendly and calming and so good at his job. I honestly can’t believe Iv had this hanging over me all these years and he made it such an easy process. If I lived closer I’d regularly visit. Thank you so much!
5/5 from Leep
3 years ago
After reading the 1 star reviews I totally disagree with others findings of this place. All staff were friendly and welcoming even seeing how they handled a scared child and coaxing them out of the car to go to his appointment. I saw several people with gauze in their mouths exiting after sedation which scared me a little before my appointment. I had to have two extractions and am very anxious about needles and operations, it was over before I knew it started and would highly recommend this place to anyone. They informed me the sedatives weren't as strong as previously used ones (fentanyl) but the local anaesthetic after the sedative meant I wouldn't feel anything and I didn't. I did scare myself reading some of the 1 star reviews before attending but totally don't agree having experienced it with severe phobias of needles and operations. Couldn't recommend it enough - you can't please everyone I guess and dental treatments are never a positive experience. Professional and friendly staff - the assisting nurse made sure I was comfortable calm and very personable, brushing hair out my face constantly checking on me - walking aided to the exit room after the sedatives - amazing
5/5 from Hadas
3 years ago
I had tooth extraction were painless and quick. All the staff were very welcoming and kind. I highly recommend this surgery and its team! Thank you.
1/5 from Natalie
3 years ago
Friendly but BAD practice. Richard Simons removed two of my 4yr old's molars, charging me 400 quid (on the NHS!) and gave me ZERO advice on how to save the spaces! 4 years later, orthodontists say it can't be corrected, and I'm lucky to find a dentist who will try correct it with a palate expander she has to wear daily for 1.5 years at the cost of 2 grand! Lucky some dentists have a clue how to mop up other dentists' ignorance.
5/5 from Tina
3 years ago
St Faiths has been my life saver. When my dentist messed up they were there for me and still are I can not thank the reception young ladies for being such a lovely kind bunch they are always smiling and make you feel welcome and at home. The young Dental nurses are all brilliant too. A big thank you to Richard and Martyn for all they are doing for me. I do not know where I would be if they were not there to recorded what I need doing. They are like one big happy family Thank you all you are the best as far as I am concerned any where in the United Kingdom can not thank you all enough for making me feel welcome and safe and to believe in a dentist not frightened any more XXXX
5/5 from Asap
3 years ago
Yesterday I arrived at the clinic after being referred for 10 tooth extraction, I was very nervous for the treatment, unfortunately there was a delay due to unforseen circumstances that didn't just affect myself but the whole morning schedule. Treatment was rescheduled for approx an hour later. I returned and was invited in. I explained my life choices / health to the anathesist and they made sure to inform me of all relevant information. Even though I was having a conscious sedation, from the moment I had anathesia administered to the finish of the procedure I have 0 recollection of any of it. I was very worried I would hear drilling noises and feel vibrations but the whole process was no where near as scary as I thought it would be. I was 100% in safe hands. Received call next day just to check up on me and ask if I had any quieries or questions. Thank you Team!
5/5 from Chelsea
3 years ago
I attended this dental practice for my grandmothers appointment due to being under sedation and needing a guardian with her. We were greeted by a very lovely and friendly reception team and taken through to the dentist carrying out the procedure. I have only good things to say about him, the anaesthetist and the dental nurse looking after her. It was much quicker than expected despite there being some hard extractions. The recovery nurse after was also excellent and explained everything to us perfectly. I would highly recommend this practice to anyone in the area and cannot thank the lovely team enough for being so amazing today.
1/5 from Kay
3 years ago
My 3 year old son got referred to Saint Faith Dental. Unfortunately, this morning at 9:30am I got a phone call from one of the receptionist who was trying to explain the procedure of the appointment she was very rude, I did not get far with her rudeness! I called back to speak to the practise manager to see if I can get some answers about the appointment I got told the practise manager is not in. Therefore, the clinic expect me to attend my sons appointment with my unanswered questions because the reception was rude to even answer my questions. I do not feel 100% safe sending my child with the disgusting attitude from the receptionist.
5/5 from Lou
3 years ago
I am so grateful for the kindness shown by the team in particular the anaesthetist and the nurse caring for me. I was highly anxious and tearful and they did not make me feel like I was being a pain. Such kindness and I was pain free my heroes.
5/5 from Selby
3 years ago
I tried to have my wisdom tooth taken out by a private Orthodontic, due to the enormous NHS wait times. Unfortunately, they couldn’t remove it and referred me to St Faith Dental Clinic. I completely lucked out with the Sedationist. His professionalism and kindness, immediately put me at ease and made me feel safe and in good hands. If ever there was someone who is doing exactly what they should be doing, in life! The whole system at St Faith’s was flawless, fast and pain free. I had no complications and healed really well. The reception staff are also excellent, easy to get hold of and patient. My only regret was wasting time with the private dentist. The service of which was greatly surpassed by St Faith’s, who have put my faith back in British Dentistry.